The Nigeria Immigration Service has announced that users of its Passport Digital Platform will experience a temporary service disruption from 12:00 a.m. on 12 December to 6:00 am on 14 December, 2025.

This was disclosed in a public notice shared on the service’s official X handle and signed by its Public Relations Office, ACI AS Akinlabi.

According to the statement, the exercise aims to enhance system performance and improve the overall user experience.

“The Nigeria Immigration Service wishes to inform the general public that it is carrying out routine maintenance on its Passport Digital Platform to enhance system performance and overall user experience.

“During this period, users will experience temporary service interruptions, slow response times, or limited access to selected NIS Passport Services,” the notice read.

The service appealed for public patience, noting that the exercise is essential to maintaining a secure and efficient digital passport ecosystem.

NIS also urged users who require assistance during the maintenance period to contact its support team via email at support@immigration.gov.ng or through its official social media handles.

Read Also: Immigration Increases Passport Fees To N100,000, N200,000

In a related development, NIS announced the activation of temporary complaint-response channels on social media following the takedown of its support accounts.

The service said the new channels were created to ensure uninterrupted engagement with applicants experiencing difficulties with passport and visa processes.

According to the notice, affected applicants can now channel their complaints through the temporary X handles @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as via Instagram.

Source: Punch